DBSI is proud to announce its partnership with Jim Marous and Digital Banking Report on the release of a new industry report focused on the future of branch banking.
The report explores how banks and credit unions are thinking about the future of branch networks, where priorities are shifting, and what leaders across the industry are doing to build smarter, more connected strategies for what comes next.
“As financial leaders evaluate what comes next, the opportunity is not just to respond to change, but to shape it. This report is designed to give banks and credit unions a clearer view of where distribution strategy is heading, what the future of the branch can look like, and how those ideas can be translated into real-world delivery,” said EJ Kritz, Chief Experience Officer at DBSI.
DBSI and Digital Banking Report offer new industry insights for a timely look at the decisions shaping the future of banking, combining primary research conducted by Digital Banking Report among banking and credit union executives with additional insight from Accenture, McKinsey, Deloitte, and other industry sources.
“Banking leaders are facing a pivotal moment in how they think about distribution, growth, and the role of the branch. This report brings together research and industry perspective to help institutions make smarter decisions about what comes next,” said Jim Marous, Co-Publisher of The Financial Brand, Host of the Banking Transformed podcast, and Owner of Digital Banking Report.
EJ Kritz and Jim Marous continue the conversation beyond the report in an exclusive interview on the Banking Transformed podcast featuring Amy Hysell, President & CEO of Arizona Financial Credit Union.
For DBSI, this collaboration reflects the continued importance of the branch and the role physical environments still play within a broader distribution strategy. As client expectations evolve and financial institutions continue to evaluate the right balance between physical and digital channels, the branch remains a powerful space for trust-building, problem-solving, and brand experience.
This report creates an opportunity to move the conversation from insight to execution. At DBSI, these ideas are brought to life every day through the delivery of environments, experiences, and strategies designed to support long-term growth for financial institutions.
To download the report, visit the Digital Banking Report’s website.
Financial institutions are invited to learn more on DBSI’s website or by contacting our team directly at info@dbsi.com.
About DBSI
DBSI is a leading retail transformation firm specializing in design-build, digital signage, experiential marketing, service, and equipment. For over 25 years, the company’s commitment to excellence has revolutionized retail experiences through a comprehensive blend of architecture, interior design, technology, and a people-first methodology. A trusted partner for thousands of projects across the United States, DBSI is honored as one of Inc. 5000's fastest-growing companies, recognized in the 2025 America’s Credit Unions Diamond Awards, a winner in the 2026 Global Digital Signage awards, and recently featured in the 2026 People and Projects to Know in Commercial Real Estate. To learn more, explore DBSI’s website or connect on LinkedIn.
About Jim Marous
Named as one of the most influential people in banking and a ‘Top 5 Fintech Influencer to Follow,’ Jim Marous is an internationally recognized financial industry strategist, co-publisher of The Financial Brand and owner and publisher of the Digital Banking Report. As a sought-after keynote speaker, author and recognized authority on disruption in the financial services industry, Jim has spoken to audiences worldwide. He has been featured by CNBC, CNN, Cheddar, the Wall Street Journal, the New York Times, the Financial Times, the Economist and the American Banker. Through his podcast, Banking Transformed, Marous provides listeners with an opportunity to hear about the organizational impact of digital transformation. With new shows each Tuesday, Jim interviews his guests with the objective of digging deeper into the opportunities and challenges facing banking and other industries. You can download Banking Transformed on The Financial Brand podcast page or on your favorite podcast platform. You can also follow Jim Marous on Twitter and LinkedIn or visit his professional website.