The Financial Brand: Why Your Bank Needs a ‘Crown & Anchor Society’
E.J. Kritz, Chief Experience Officer at DBSI, makes the case in his latest Financial Brand feature that most financial institution loyalty programs...
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We are always looking to add talented, forward-thinking innovators to our team. If that sounds like you, you should apply for a role with us.

1 min read
Emily Sweillam
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Published
Updated
As the year was coming to an end and their budget was running out, Mohave Community Federal Credit Union was faced with a dilemma—they needed to update an aging branch but had limited resources. Oh, and add the stress of figuring out how to do it without disrupting clients and closing the branch. This meant they needed to move fast, efficiently, and stay lean.
After meeting with a DBSI design-build expert for a project Jumpstart session, the decision was made to refresh the branch... but with one caveat: Mohave Community FCU wanted it done in less than a week. We met with our design and construction team and came back with an even better timeline: 3 days.
Sounds crazy, right? Crazy awesome! Over a 3-day weekend DBSI gave Mohave's outdated branch a face-lift that a Hollywood plastic surgeon would be proud of. See below for before and after pictures and a brief project overview.
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Key Challenges
DBSI X-Factor
The Client Experience
“If you want something done right, call DBSI. I wasted so much time looking at other companies, only to be disappointed with their responses. A remodel project doesn’t have to be as stressful as you think. DBSI really has the whole process mapped out, making it easy for any financial institution to refresh their branch. I only wished I had called them sooner!” - Anne Riley, CEO of Mohave Community Federal Credit Union
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