Week 3: Adapting to the New Normal: Client Experience

You've certainly heard by now, right?! The last few weeks, we’ve been rolling out a 4-part educational webinar series, each with a different panel of experts focusing on the adaptations you need to make for today’s unique situation and tomorrow’s new client and staff expectations.

So far, three of the four have been completed. Last week's talked about branch design, This week's, the third of the series, was focused on the client and staff in-branch experience. If you weren’t able to attend, you can access the recordings for free! Read on for the details.

The New Normal for Retail and How Financial Institutions Can Ensure Client Satisfaction

July 1st | 10AM - 11AM PST

What does the new client-associate interaction look like? How do you communicate your new operations and protocols to both your staff and clients? How can you go above and beyond to support clients right now? This panel of client experience experts will tackle these questions and others in this webinar.

Expert panel includes:

• Richard Paige, Director of Market and Product Development at Vantage West Credit Union
• Krista Litvack, Director of Professional Services at DBSI + CFM
• Jared Sletten, Digital Solutions and Visual Communications Expert at The Digital Signage Agency