BankSpaces: Branch Tech Done Right: 5 Insights From Banking Transformation Expert

At the age of 17, Carla Trombly enlisted in the U.S. Army at the urging of her high school principal, a Lt. Col. in the U.S. Army Reserves.

After more than four years of active duty, she entered a branch manager training program for veterans in her native Massachusetts with Citizens Bank. It would prove to be the first step into an esteemed career in the banking industry that’s spanned more than 20 years.

After a 2-year stint at Citizens, Trombly moved to Florida, where she took a job with Nations/Bank of America, working on shifting the sales and service culture at branches and developing models to deepen relationships with customers.

After 7 years in that role and near-constant travel, Trombly decided to hang up the carry-on. She landed a job with Florida Community Bank doing what she’d become accustomed to – enhancing customer experience by shifting the bank’s retail culture to be more customer-centric.

Read the full article with DBSI's SVP of Banking Transformation on BankSpaces.com