<img height="1" width="1" src="https://www.facebook.com/tr?id=820791394708431&amp;ev=PageView &amp;noscript=1">
Skip to the main content.

Ready to explore?

Come see the latest innovations, strategies, designs and technologies through hands-on experience.

Mural
Nav-Main-1-3

Featured Projects

Nav-Vantage
Vantage West CU
Nav-Kinective
Kinective
Nav-Chambers
Chambers Bank
Nav-GECU
GECU

Banking Blog

Everything transformation lives here. From designing and building a new space to adding digital signage to adopting Universal Associates, you’ll find tips and tricks for it all.

Blog-Banking-2

Healthcare Blog

An elevated healthcare environment starts with an educated leadership team. This blog gives all the insights, from design-build to experiential marketing solutions.

Blog-Healthcare-2

Resource Library

1-Guides
Guides
2-Webinars
Webinars
3-Videos
Videos
4-Infographics
Infographics
5-Case-Studies
Case Studies
6-Reports
Reports
7-Tools
EBOOKS
   

Let's Talk

If you’re ready to get started with your next project and think DBSI may be a good partner, we should chat.

Careers

We are always looking to add talented, forward-thinking innovators to our team. If that sounds like you, you should apply for a role with us.

Sign Up For Our Newsletter

We are always looking to add talented, forward-thinking innovators to our team. If that sounds like you, you should apply for a role with us.

Desert-Purple-Back-2

1 min read

The Evolution of Retail Banking: Client Communications

The Evolution of Retail Banking: Client Communications

Don't get caught in the stone ages with paper marketing collateral collecting dust on a brochure rack. Upgrade your branch and start seeing your clients ENGAGE with your content and brand. Interactive digital signage provides a better client experience for them and more ROI for you! 

1 in 3 clients are not satisfied with the way they are being communicated with by their financial institution.

How much attention a client, or potential client, pays to what you have to say is mission-critical to successful in-branch communication. Simply making a message visible to your audience doesn't guarantee that it is actually being received, read, and comprehended. 

When asked which method of communication is the most effective for building a relationship with their banks, 44% of clients selected in branch. This means almost half of your clients are relying on your in-branch communications, so you can’t afford to get it wrong. (Invoca) And in today’s branch, most client communications are either too long or too short, too passive or too aggressive, too busy or too boring… the list can go on. Either way, the experience is less than desired and it shows: 30% of clients who said they were less than highly satisfied with their financial institution cited communications as part of the reason. (Banking Exchange)

And an unsatisfied client won’t stay a client for long, especially with so many different options for where they can, and want, to bank. This means that when it comes to communicating the value of your business and the services you provide, getting it right can make the difference between retaining and losing a client. Almost two-thirds of clients (63%) say they would consider switching banking providers if communications don’t meet their expectations. (Smart Communications)

The Evolution of Retail Banking: In-Branch Client Communications 

 

Are you part of the problem, or part of the solution? Find out with this banker's guide to in-branch marketing.

Access the Guide